Free Shipping Policy
We'll ground ship all orders for free anywhere in the contiguous United States (excludes Alaska, Hawaii and Puerto Rico).
How Long Will it Take to Get My Order?
We work hard to ship your order as fast as possible. Most customers receive their orders within 1-2 days of placing their order. All orders placed before 8am Monday-Friday are shipped that day.
Do I Need to be Present to Sign for It?
Nope! If you're not home, the driver will leave it at your door or with your doorman or building manager.
What if I live in Alaska, Hawaii or Puerto Rico?
We do ship to those states, but you will need to cover shipping costs.
Can You Ship to a P.O. Box or APO/FPO Address?
Sorry, we are unable to ship to post office boxes or military addresses.
What if I'm Not Home When the Package Arrives?
No problem. We usually leave it up to the drivers, unless you have specific instructions. They first try to get you at home, and if after a couple of attempts they can't get you, they'll drop the package off at your doorstep or leave it with a building manager.
Can I Track My Order?
No problem! You can track your package 24/7 in your account. Just click here to check it out!
Do You Ship Outside the United States?
We offer free shipping within the contiguous 48 United States. We also ship to Hawaii, Alaska and Puerto Rico, but the cost of shipping is covered by you.
Risk of Loss
All items purchased from Undertheweatherpet.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.