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FAQs

We welcome your questions! If you don’t find your answer below, please submit a question to us. We’ll get back to you!


General:

Where are your products made?
All of our products are manufactured in the USA using the highest quality ingredients

What are your hours of operation?
Monday-Friday, 8-6pm EST

How can I find a store in my area that carries your products?
Please go to our Store Locator Map to find a store near you.

What is your return policy?
Items that are unopened, undamaged, and within the expiration date may be returned for a full refund of the purchase price, minus shipping. Please call our customer service toll-free number 1-844-633-1217 and we would be happy to assist you with your return.

What are the expiration dates of your products?
Each product has an expiration date printed on the packaging.

Are you veterinarians?
No. However, all of our products are formulated by veterinarians. We recommend you always speak with your vet if your pet is having health concerns.

 


Bland Diets 

What is a “bland diet”?
“Bland diet” is a term that is used for human diets as well. Wikipedia’s definition is: “A bland diet is a diet consisting of foods that are generally soft, low in dietary fiber, cooked rather than raw, and not spicy. Fried and fatty foods, strong cheeses, whole grains (rich in fiber), and the medications aspirin and ibuprofen are also avoided while on this diet.” So in essence, our product provides the protein needed and the low fiber white rice which is filling yet soothing to a dog’s digestive system.

Do you offer a bland diet for cats?
We recommend Salmon & Rice.

Do I have to cook the entire pouch of freeze-dried bland diet?
Nope! You can prepare single servings according to the directions on the pouch. When storing the uncooked leftovers, squeeze all the air out, reseal the pouch, and refrigerate. And if you know you will be using 2-3 servings over a day or so, you may want to cook the entire pouch and refrigerate the leftovers.

After I rehydrate the bland diet, how long will it stay good in my refrigerator?
If properly covered and stored in a refrigerator, the rehydrated food will last 5-7 days.

Where are your meats sourced?
It’s important to us that all of our meats are 100% sourced in the USA and human grade. Our chicken and turkey are cage-free, our beef is grass-fed, and our salmon is wild line-caught.

How many meals are in a pouch?
Once hydrated, there are almost 4 cups of food, which is about 2-3 meals for an average sized dog.

Does it need to be boiling water that’s added or is warm/hot water ok?
Please use boiling water and serve when cool.

Do your bland diets help dogs with pancreatitis?
Our products help many dogs with pancreatitis but we are not veterinarians and we recommend you check with your vet.

Do your bland diets have sodium? Our dog has cardiac issues.
Yes. Our bland diets contain small amounts of sodium (electrolytes). We have 76 mg per cup. As comparison, prescription cardiac diets contain approximately 154.5mg, so we are far below the levels that dogs with cardiac issues need to adhere to.

Why use white rice not brown rice?
Brown rice is more difficult to digest. White rice is stickier helping the bad bacteria stick to it for elimination. In addition, brown rice contains the husk causing further irritation.

Are the meats already cooked?
Yes. The meats are cooked and then freeze-dried so they are super tasty while retaining essential nutrients.

My dog loves your food! Can I use the bland diets as an ongoing diet?
The bland diets do not have all the nutrients needed for a long-term diet. However, many customers use the bland diets as a topper/mixer after their dog is feeling better, as dogs love the taste!

What are the benefits of Freeze Drying?
Freeze drying is better than dehydration. The freeze-drying process retains the natural nutritional value of our fresh products as well as flavor and color. Simple to use, just add water!

 


Soft Chew Supplements

How long does it take for the supplement chews to work?
Most of our customers see results within 30-days of consistent and correct use

My dog or cat will not eat the supplement chews. What should I do?
If you have a picky eater we recommend mixing the chews in with their food or wrapping them in a small piece of deli meat, cheese, or peanut butter.

Are supplements safe to give with other prescription medications?
Yes. All of our products are made with natural ingredients and have no harmful side effects.

My pet has an illness and I am not sure if supplements are safe. What should I do?
Please always speak with your veterinarian if you have any concerns.

Can I give your supplements to a pregnant or nursing dog or cat?
Please check with your veterinarian before giving our supplements to a pet that is pregnant or nursing.

Do your products that contain hemp have THC in them and can they make my pet high?
No. Because there is no THC in our products, they will not make your pet high.

How long do the calming chews take to calm a dog?
Give the correct dosing of calming chews to your dog or cat approximately 45 minutes prior to the stressful situation, such as a car ride, or leaving for work for the day.

 


Gel Supplements

Once opened, does the Ready Balance and Ready Cal need to go into the fridge?
No, it is still shelf stable as long as the cap is put back on.

My cat is underweight and in need of a good probiotic. Is it ok to give the Ready Balance and Ready Cal at the same time?
Yes, both products can be given in combination with each other.

What do I do if my cat won’t eat the Ready Cal?
Cats can be very finicky especially when they aren’t feeling well. Try placing the Ready Cal on the top of your cat’s paw. Most cats will lick it off. If not, try adding it to their wet food.

How many calories per teaspoon is the Ready Cal?
28 calories per teaspoon.