Privacy Policy

At Under The Weather®, we value your personal privacy. WE WILL NEVER SHARE YOUR EMAIL ADDRESS, TELEPHONE NUMBER OR FINANCIAL INFORMATION WITH ANYONE. Your name and address may be shared with marketers to bring you offers of interest.

Email addresses and telephone numbers

Your e-mail address and telephone number will be used only by Under The Weather® to notify you of your order status. Occasionally Under The Weather® will have promotions or special offers which we feel you may benefit from and we will send you a notice. If for any reason you don't want to receive Under The Weather® promotions or special offers, you can simply e-mail customerservice@undertheweatherpet.com or click the Opt Out link in any e-mail that you may receive from Under The Weather®.

Financial information and online payment security

Also, Under The Weather® guarantees that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Cookies

To help Under The Weather® serve our customers better, we collect information that does not identify you personally, but rather identifies your computer or browser. This is done using files called "cookies." A cookie saves any preferences that you may have set up while browsing the site personalizing your visit to our website. A cookie cannot retrieve any other data from a computer hard drive or pass on computer viruses. With most Internet Browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. You should refer to your browser instructions or help screen to learn more about this. We partner with a third-party advertising company which may use cookies to provide banner advertisements about goods and services of interest to you.

For further information

Email us at customerservice@undertheweatherpet.com or call us toll-free at 1-844-633-1217.